Table of Contents
What information we collect
DispatcherPro.AI collects different types of information depending on how you use our services. We separate personal information (like names and emails) from operational data (like GPS, routes, and job statuses).
Account & Billing
Organization name, billing address, payment method (tokenized), and invoicing history.
Driver & Fleet Data
Driver name, phone, license info, vehicle ID, certifications, shift schedules.
Operational Telemetry
GPS location, trip history, route details, sensor telemetry.
| Type | Examples | Why we need it |
|---|---|---|
| Identifiers | Email, phone, driver ID | Account management, notifications |
| Operational | GPS, route, ETA | Dispatching, ETA, analytics |
| Payment | Billing address, tax info | Billing and fraud prevention |
How we use your data
We use data to operate and improve DispatcherPro.AI, provide analytics, send notifications, and comply with law. Data is also used for safety alerts and fraud prevention.
Service delivery
Real-time dispatching, route optimization, driver assignment.
Analytics
Performance dashboards, SLA reporting, and operational insights.
Safety & Compliance
Alerts for out-of-route, hours-of-service monitoring, incident reporting.
Support
Account notices, incident updates, secure messaging between dispatch and drivers.
Legal bases for processing
If you are in jurisdictions such as the EU, we rely on several legal bases: performance of contract, legitimate interests, consent, and compliance with legal obligations.
Security
Security is core: encryption in transit (TLS 1.2+), encryption at rest for sensitive fields, role-based access, audit logs, and SOC-style controls.
Encryption
TLS for transport, AES-256 for stored secrets.
Access Controls
Least privilege, MFA for admin accounts, session timeout.
Monitoring
Centralized logs, real-time alerts, SIEM integration available.
Data retention & deletion
We retain account data while the account is active and for a limited time thereafter to meet legal, tax, and safety obligations.
| Data | Retention | Notes |
|---|---|---|
| Account profile | Until deletion + 2 years | For billing & support |
| Trip logs | 1 year (default) | Can be extended per contract |
| Audit logs | 2 years | Security investigations |
Your rights
Depending on jurisdiction: access, rectification, deletion, portability, and to object to processing where applicable.
Glossary
Short definitions to help operational teams understand terms used in this policy.
ELD
Electronic Logging Device — records driving hours and duty status.
TMS
Transportation Management System.
PII
Personally Identifiable Information.
Telemetry
Device-generated operational data like GPS, speed, engine metrics.
Controls for admins
Enterprise customers get extra controls: data export, retention customization, SCIM and SSO.
SSO & SCIM
Single Sign-On (SAML/OIDC) and SCIM for automated user provisioning.
Data residency
Regional hosting options for compliance (EU, US, APAC) per contract.
Incident response
We have an IR plan. In case of a qualifying breach, we notify affected customers and regulators within legal timelines.
Contact & enforcement
If you have privacy concerns, contact: privacy@dispatcherpro.ai.